Chapters now launched in Dubai and Warsaw; further chapters set to launch in Manchester, Barcelona, Berlin, Karachi, and Delhi.
Read MoreNordea, the leading Nordic bank, has turned to virtual agents to improve customer enquiry resolution rates for the business, and increase client satisfaction. The virtual agents can resolve most customer-facing queries without the need for human intervention, allowing Nordea’s workforce to add value by focusing on highly skilled tasks. Nova, Nordea’s first line customer-facing virtual agent, averages over 220,000 conversations per month across the Nordics, purely for private banking...
Read MoreDr. Stephan Thiel, Global Analytics Business Management Senior Director – GAMMA, Boston Consulting Group, discusses the importance of Responsible AI in today’s digital business world.
Read MoreNext-generation business application platforms will harness an optimal combination of AI tools to build a more nuanced and human-like understanding of a customer account or other scenario – and automatically link that knowledge to the given task. SER’s Dr John Bates explains
Read MoreY42 has relaunched its entire product, as well as hired a President and SVP of Marketing to guide the company toward reimagining how businesses manage their data. Running on top of Snowflake and BigQuery, Y42 is said to be the only solution that effectively leverages software engineering and product management best practices simultaneously — adapted for the data world — allowing data teams to be productive quickly.
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