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Considerable effort is invested in optimising the customer experience, but adding more technology-driven features puts more pressure on achieving a seamless purchase transaction without hiccups, writes Cisco ThousandEyes’ Mike Hicks.
Kam Karaji, Global Head of Information Security for Bibby Financial Services, used his stage at DTX + UCX Europe to explore how businesses can leverage automation and AI to improve customer experience - without placing the wider company at risk…
Guido Grillenmeier, Principal Technologist EMEA at identity security pioneer, Semperis, discusses the company’s recent research which reveals that too many organisations are still failing to address Active Directory security gaps. The good news is that, those who do tackle this problem and engage expert help see a massive improvement in their security posture.
Neil MacDonald, UK & Ireland Channel Director for HP Inc., discusses the importance of sustainability to the IT Channel, with a major opportunity for companies to become environmental trusted advisors to end users. Neil outlines the many programmes and initiatives which HP has developed to address key sustainability issues, such as a packaging re-think, tech take back and closed loop recycling, all of which help their Channel partners to deliver measurable sustainability benefits to their customers.
Michael Cantor, CIO at Park Place Technologies, discusses how the role of the CIO continues to change and develop with the new challenges and opportunities presented by the world of technology. In addition to the CIO’s ‘traditional’ role of ensuring the smooth running of the IT department, as well as understanding how new technologies might impact on the business, the role now demands many new skills: sustainability, business intelligence and analytics to technology lifecycle, digital transformation, and customer experience.
Jon Kane, Channel & Alliances Director EMEA, Gigamon, explains the recent introduction of Gigamon Precryption technology as part of several cybersecurity focused innovations featuring in the latest 6.4 version of the GigaVUE software release. Jon also highlights the opportunity Gigamon’s combined networking, security and observability solutions offer to the Channel as more and more end users look for strategic technology trusted advisors.
Just 7% of businesses say they are meeting or exceeding their digital transformation targets according to a report from CI&T, a global digital specialist, produced in collaboration with the Global CxO Institute.