The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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IoT Beyond PoC: A shift in mindset

By Jason Kay, Chief Commercial Officer, IMS Evolve.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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A guide for mastering endpoint management

By Dana Ragsdill, director of product management, Quest.

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NEWS
Why choosing the right platform is key to your successful data journey

Tony Brookes, Founder at didici, explains that optimising your data is dependent on having a...

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Super-fast IoT enabled 5G is right around the corner, or Is It?

By Steven Carlini, Sr Director, Data Center Global Solutions, Schneider Electric.

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NEWS
Overcoming the top challenges of back up and recovery to the cloud

By Sam Woodcock, EMEA Director of Solutions Architecture, iland.

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Automation, Orchestration and Response – Evolution of Incident Management

By Vinaya Sheshadri, Principal Security Consultant, RiverSafe.

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NEWS
Why structured cabling is critical to IoT

By Paul Weber, VP of Engineering, Rahi Systems.

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Combatting the increasing volume of DDoS attacks

As attacks are getting more sophisticated, so must our defences.By Ronald Sens, EMEA Director, A10...

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Twenty-first Century bank heists

More ransomware than romance as cybercriminals go for the digital vault.By Rick McElroy, Security...

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Videos

Keith Young, Global Head of Last Mile Services at Arvato, explains how the recent entry into the US data centre market is the latest step in the strategic integration of ATC, the Irish logistics company that...
Jim Lippie, Chief Product Officer, Kaseya, discusses the recent Kaseya DattoCon 2025 conference, where the company unveiled its latest innovations and previewed its next generation cyber resilience and digital...
Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for MSPs in 2026. Unsurprisingly, security and AI featured...
Scott Constable, Alliance Director at Vespertec, John Griffith, Worldwide Sales Manager at Midas Immersion Cooling and Dr. George Zhang, Vice President of R&D at Valvoline Global, discuss the three...

News

Hammer teams up with Nexsan to offer storage solutions across EMEA, enhancing modern data management capabilities.
Red Hat expands its AI capabilities with Chatterbox Labs, emphasising AI safety and security within a hybrid cloud platform.
SailPoint announces new integrations with CrowdStrike to bolster identity-based threat response, advancing security operations and decision-making capabilities.
TCS strengthens its alliance with Aviva by expanding its policy administration services, embracing advanced digital solutions for customer-focused transformation.