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Expert Opinions

NEWS
Driving digital transformation through disruption

The COVID-19 pandemic is one of the biggest business disruptors in history. Every company, in some variation needed to rapidly adapt their operations. Many organisations were forced to shift entire workforces to remote working models, which sizeable companies like Twitter, Facebook and Google have...

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AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can...

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NEWS
Graph Data Science: Machine Learning’s Secret Sauce?

Neo4j’s Alicia Frame says graph technology’s ability to learn rapidly will take enterprise applicable machine learning to new heights.

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Overcoming six AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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NEWS
Applying IoT to customer service operations – how businesses can adopt a practical approach

By Alex Black, chief technology officer, Enghouse Interactive.

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How to thrive in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for...

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How and when to adopt AI – Conga’s digital maturity model

By Ash Finnegan, digital transformation officer, Conga.

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The robots are ready – how can business leaders take the leap?

By Neil Murphy, Global VP at ABBYY.

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NEWS
How a hybrid approach is the best way forward

By Aaron Foster, Technical Director, TelcoSwitch.

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Three ways to protect your network as home working looks set to continue

By Chris Huggett, SVP EMEA, Sungard Availability Services.

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NEWS
Out with the old, in with the MACH

A new approach to IT architecture is needed to drive enterprises into the future By Kelly...

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NEWS
How Innovation Extracts Value from Invention

By Dr. Colin Parris, Senior Vice President and Chief Technical Officer, GE Digital.

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Videos

LapSafe AI Smart Locker: exploring AI in secure access

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the...

Scaling cybersecurity and unlocking third-party risk management for MSP growth

In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly becoming essential for MSPs and MSSPs. They share real-world...

Managed services shifting from reactive support to value-driven cloud operations

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery....

AI tools to digital employees: why traditional security models are falling behind

As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI...

News

Vantage Data Centers strengthens leadership with key appointments

Vantage Data Centers has appointed a new Global Chief People Officer and Chief Operating Officer for EMEA as it continues to expand its leadership structure alongside growing demand.

Russelectric introduces advanced transfer switch systems for power transition management

Russelectric’s transfer switches with bypass/isolation functionality are designed to support continuous power supply in data centre environments.

NetApp and Google Cloud expand AI-related data services

NetApp has introduced new solutions with Google Cloud aimed at helping enterprises manage data for AI with reduced complexity and cost.

The role of AI in enterprise infrastructure operations

NTT DATA has introduced an AI-driven SDI Services Agent designed to support enterprise infrastructure management with automation and data-driven insights.

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