Smart data and innovative communication technologies are allowing today’s businesses to overcome the considerable challenges of managing customer experience (CX) during the ongoing pandemic. Nick Barbeary, Client Development Director at Paragon Customer Communications, gives an insight into how modern customer communications systems can enable businesses to keep pace with ever-evolving demands and lay the foundations for success in the post-COVID-19 era.
With the coronavirus outbreak continuing to gather pace, many businesses around the world are having to provide remote access for all their employees, sometimes for the first time. This is being done under pressure to tight time constraints. It’s difficult for anyone to do their best work with deadlines looming, and worries and concerns about the current situation playing on their mind. IT staff are no different.
By Alan Stewart–Brown, VP of EMEA at Opengear.
After years of hype, SD-WAN (Software-Defined Wide Area Networking) is finally going mainstream. And with it come a host of benefits including: increased agility and cost efficiency, higher quality and performance as well as enhanced visibility and network management.
By Johan Ottosson, VP Strategy at Telia Carrier.
Almost every new technology or innovation creates as much uncertainty as it does excitement. Businesses want to take advantage of solutions that can improve how they operate, but often need pointers on how they should go about it and why – opening the door for myths to develop around how things could and will work.
By Jonathan Rowan, Business Development Director at SSE Enterprise Telecoms.
The early months of 2020 have changed how we think about our enterprise networks. Dial back a few months and many organisations assumed that the bulk of employee use of IT infrastructure was from campus and branch locations. Yes, remote access to corporate IT has been an accepted fact of life for some decades now and yes, many organisations had at least some of their workforce working remote to varying degrees. Also, the advent of cloud computing and Software-as-a-Service (SaaS) applications like Salesforce.com and Microsoft Office 365 had already reduced the dependency on the corporate network and the assets behind it. However, the typical CIO could trust that the bulk of enterprise IT activity was occurring within and from buildings bearing the logo of their corporation.
By Hardik Modi, AVP Engineering, Threat and Mitigation Products at NETSCOUT.
Change is something the service provider industry is used to. Since the mid-90s UK Internet Service Providers have been evolving and adapting, adopting new technologies and chasing after the new opportunities they represent, moving into new untapped markets when an existing market has become saturated and commoditised.
By Martin Saunders, Product Director of Highlight.
In the era of digitalisation, the telecommunications service providers requirements are rapidly changing. As an integrated provider, it is not just their job to provide high-performance infrastructures and secure services. They must also look to address the opportunities and challenges of new technologies and take appropriate measures to meet the new demands on their networks. The evolution of the networks presents challenges, but also numerous opportunities.
By Adrian Taylor, Regional VP of Sales for A10 Networks.
Following the announcement that the new WiFi standard 802.11ax is on its way, businesses will be looking forward to sitting back and basking in the faster connection speeds that await. However, they could be missing out on a host of additional advantages.
By Patrick Hirscher, EMEA Wireless Market Development Manager at Zyxel.
Ayelet Elstein, VP EMEA at Lakeside Software, positions the Digital Employee Experience (DEX) within the wider context of the customer experience (CX), emphasising the critical importance of data as a prerequisite for any company-wide approach to improving and optimising end-to-end hybrid IT infrastructure performance and the resulting business benefits.
Andrew Hollister, CISO at LogRhythm, discusses the findings of the company’s recent report, produced in association with Ponemon Institute – covering the current threat landscape, the need for clear communications between the CISO and the CEO/board level executives, and the importance of using a security framework to help build an optimised, end-to-end and resilient cybersecurity infrastructure.
Shyam Iyer, Chair, SNIA SDXI (Smart Data Accelerator Interface) Technical Work Group, Member, SNIA Technical Council, discusses the work of the Smart Data Accelerator Interface (SDXI) Working Group as it develops an open data mover interface specification - explaining the desired characteristics of the standard, as well as the roadmap which should see version 1.0 released before the end of 2022.
Interview with Helena Nimmo, CIO at Endava.
Women working in the IT industry share their experiences – covering the opportunities they have had, the challenges they have had to overcome during their careers to date, and offering plenty of constructive thoughts and observations as to what improvements still need to be made when it comes to improving diversity within the workplace.
With the pressure growing on financial service providers to accelerate their digital transformation efforts and deliver enhanced customer experiences in line with their digital-first competitors, industry research from Couchbase, reveals the key challenges faced by the sector’s development teams.
Ciena® has entered into a definitive agreement to acquire Tibit Communications, Inc., a privately-held company headquartered in Petaluma, California, and that it has acquired Benu Networks, Inc., a privately-held company headquartered in Burlington, Massachusetts. Tibit and Benu are focused on simplifying broadband access networks through next-generation PON technologies and advanced subscriber management, respectively.
IT backup, recovery and data management expert, Jeniya Klimova, who has spent the past five years working at global software company, Veeam, has joined the team at cloud computing and disaster recovery specialists, virtualDCS, as a channel account executive.