How to spot a failing digital transformation project

By Nick Keen, Project Manager at Cloud Technology Solutions .

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The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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Why are there still expensive IT failures?

From banking to the NHS, airlines to the MoD, the list of expensive IT project failure shows no sign of reducing. And while some of the failure is underpinned by fundamental project management error, in many cases it is a lack of effective consumer consultation during the process that...

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What does the 2018 World Cup teach us about resilience?

By Sandra Bell, Head of Resilience, Sungard Availability Services.

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Possibilities unlocked with Virtual Reality

By Mike Guinan, Workstation Sales Lead, Dell UK.

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DataOps: bridging the divide

By Eric Schrock, CTO at Delphix.

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Navigating the 21st century IT landscape

By Neil Bramley, B2B Client Solutions Business Unit Director, Toshiba Northern Europe.

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When is the word ‘disruption’ actually meaningful?

Is disruption another buzzword soon to be outdated, or should businesses be paying attention to...

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Paradise lost and found: how AI and analytics found the UK’s best place

By John Spooner, Head of Data Science at SAS UK & Ireland.

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Videos

Mike Slevin, Director of EMEA market at Fluke Corporation, explains how, as AI demand accelerates, new research from the company reveals a growing confidence crisis among data centre professionals, raising...
Nicolas Champagne, Global Market Manager of batteries and data centres at Arkema, highlights the importance of the raw materials and solutions designed to meet the challenges of high-power density, continuous...
Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...
John Bradshaw, Director of Cloud Computing Technology and Strategy at Akamai EMEA, explains how, as enterprises scale AI, traditional cloud infrastructure is being tested in new ways. The solution? AI Grid:...

News

Ellis releases its latest Environmental Product Declaration for polymer cable cleats, emphasising sustainability and transparency in the data centre sector.
Assured Data Protection appoints Alvaro Gonzalez to a new leadership role, aiming to unify strategy and growth in data protection services.
EdgeMode and Mora join forces to develop a high-capacity 300 MW data centre.
CrowdStrike expands Project QuiltWorks to include AWS, with capabilities designed to address AI risks across the attack surface.