Austerity revolutionising customer service delivery in local government

John McMahon, product director at IEG4, an enabler of digital services in the public sector, discusses how austerity in local councils is, by necessity, driving a revolution in customer service delivery.

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NEWS
New Digital Business Models Create New Headaches

By Oliver Guy, Global Industry Director for Retail, Software AG.

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The generation game: bridging the knowledge gap

By Chris Ducker, Senior Director of global proposition strategy at Sungard Availability Services.

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Why modern IT must embrace social

By Gavin Russell, CEO, Wavex.

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Harder, better, faster, stronger?

When does artificial intelligence trump traditional customer service?

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Technology is a gamechanger for sport

By Darren Watkins, managing director for VIRTUS Data Centres.

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Ten reasons for embracing SDN as part of digital transformation

By Tony Judd, Managing Director, Enterprise EMEA at Verizon.

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Thinking Long-Term: the business benefit of digital preservation

By Lori Ashley, Industry Market Development Manager at Preservica, the digital preservation...

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Why technology training should no longer go ignored

By Keith Tilley, EVP & Vice-chair at Sungard Availability Services.

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What’s in store for the World Wide Web?

A recent weekend marked the 26th anniversary of when the World Wide Web was first introduced to...

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Videos

In this video, DCS talks to R&M at DCW 2025
Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and research report, which measures global enterprise progress...
Mike Hoy, CTO, Pulsant, outlines some of the end user uncertainties related to cloud - discussing network connectivity, data sovereignty and data migration concerns. With AI set to ask further cloud questions,...
Bill Andrews, ExaGrid President and CEO, addresses many of the misconceptions around the cost of different backup storage options, with many end users struggling to understand the long-term costs associated...

News

Excel Networking Solutions a leading EMEA wide supplier of cabling solutions for the LAN enterprise market, has appointed Rebecca Nye CDCDP and Raul Guerra as Account Directors – Digital Infrastructure,...
Acquisition strengthens Cyberfort’s 'buy-and-build' strategy to significantly grow revenue and become the largest independent UK-based cybersecurity service provider within the next three years.
Despite rapid hybrid cloud adoption, enterprises struggle with file data migration, falling behind in AI-driven efficiencies and effective security.
A high power density UPS enhancing sustainability in data centres across UK and Ireland.