Expert Opinions

Finding success in an automated world

Published in AI Everything AI Internet of Things Orchestration + Management Tools

The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues,...

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How DevOps in the cloud can safeguard you against disruption

Published in Apps + DevOps Vertical Applications

DevOps practices and cloud technologies are now typical across organisations. Cloud technology provides several benefits including on-demand provisioning, scalability and an OpEx cost model. DevOps is the process of bringing your Development and Operations teams together. Agile development and...

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How unguarded privileged access can turn a breach into a catastrophe

Published in Identity/Access Management Security + Compliance

It has become increasingly accepted by many organisations that a security breach, in some form or another, is unavoidable. Even the most robust and cutting-edge security defences can potentially be thwarted by a dedicated adversary armed with new attack techniques. From the downtime to the cost of...

NEWS

How to Ensure Your Chatbot Will Make and Not Break Your CX

Published in AI Robotic Process Automation

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when...