Silver linings: how the pandemic has accelerated digitalisation in Africa

By Thabo Makoko the Head of Cash Management and Transactional Banking at Absa CIB .

It has long been accepted, by some, that if you wanted to find the most exciting developments in digitalisation, you looked at developed economies. While these economies might boast sophisticated systems, the adversity borne from the pandemic has accelerated an interesting development in Africa which shouldn’t be ignored: the proliferation and advancement of digitalisation across the continent.

Africa’s booming digital sector, characterised by increased mobile phone use, a young and ambitious population, and rapid urbanisation, offers a unique opportunity for public and private companies, as well as governments, to capitalise on a new growth cycle in the aftermath of the pandemic. It’s certainly not a question of if, but rather a question of how.

Digitalise to survive

Possibly the most acute impact of the pandemic was the closure of borders and the subsequent shock to supply chains. As governments looked to contain infection rates, it generated a unique blow to African businesses as cash flow problems followed disrupted supply chains. The combination of borders closing and periodic lockdowns halted the mobility of goods in-country.

Supply chain disruption has meant that businesses have become reliant on new suppliers to meet demand. Though in theory this is a simple solution, in practice it can prove complicated and costly. The main issue was that new suppliers wouldn’t issue payment terms to these businesses on short notice which increased pressure on cash flow management.

The result of this was profound shift in mentality across the continent. Multinational corporates and SMEs throughout Africa recognised that existing supply chain links – where they relied on just one or two suppliers – were no longer fit for purpose. The pandemic revealed the importance of diversifying supply base and in order to achieve this, it required an enabler: digitalisation.

A catalyst for change

As outlined in Baker McKenzie’s recent report on reimagining supply chains, digitalisation can help companies build resilient supply chains through combining data-driven solutions and AI to identify potential risks and underperformance. Through digital technology, many multinationals in Africa are mapping out their supply chains to understand the geographic location of suppliers and their potential vulnerabilities, helping to build defences against additional unexpected shocks.

Further, while the economic fallout of Covid-19 will be felt for some time to come, it has created a paradoxical dynamic whereby it has bred digital innovation and adoption in those countries which have been worst affected. Countries that were affected by Covid-19 due to their diverse and vast foot traffic – including Ghana and Nigeria – have adopted digitalisation far quicker than their counterparts. This is a symptom of businesses needing to adapt to survive.

This has taken shape in the way that the pandemic has already challenged entrenched behaviours and attitudes – by removing some of the cultural and financial barriers to digitalisation, such as treasury processes. Prior to the onset of the pandemic, treasury processes relied on a combination of digital and non-digital formats and manual inputs which can no longer support today’s real-time reality. The disruptions caused by the pandemic created a level of urgency as digitalising treasury processes makes it easy to adapt and reduces operational costs. Countries like Gambia, who were not as badly impacted by Covid-19 because of lower foot traffic, may not have the same incentives to digitalise treasury processes. As other regions realise the benefits of digitalisation – such as simplifying reconciliation, predicting liquidity requirements, and providing more data on customer behaviour – businesses are embedding digital processes and not looking back.

The digital road ahead

In every circumstance, digitalisation remains at the whim of robust infrastructure such as reliable land, sea, and air travel to facilitate the movement of goods in-country and around the continent. Plugging the continent’s infrastructure funding gap through concessionary and blended finance will not only support general economic growth in Africa but it will reduce the friction of adopting and applying digital processes. Nevertheless, private organisations are playing their role in bolstering infrastructure across the continent. For instance, the Pan-African Payment and Settlement System (PAPSS) is providing the infrastructure to facilitate the payment, clearance, and settlement for intra-African trade payments.

Moreover, marrying together reliable infrastructure and effective policy implementation – like the African Continental Free Trade Area (AfCFTA) – would further break down barriers to adopting digitalisation. Reducing tariff and non-tariff barriers to intra-African trade is possibly the most obvious effect but this isn’t the only advantage of the free trade area. Another, more cloaked benefit, is that the implementation of AfCFTA has identified red tape that exists in different markets throughout Africa which are currently thwarting growth and innovation. Identifying bottlenecks will enlighten the digital sector as it will create a salubrious environment for innovation to thrive and disrupt the status-quo.

We’ve already seen the benefits of digitalisation materialise in Africa. Improvements in digital infrastructure have meant that the continent is more connected than ever which has allowed SMEs to widen their pool of customers. Disruptive start-ups are building on this by providing solutions to real problems. The impact has been most felt across the payments sector as fintechs have made it easier for customers to access services, while reducing operational costs for providers. And given the incremental funding for fintechs in Africa during the pandemic – raising almost $5 billion USD in 2021 alone – capital injected into these start-ups is only likely to increase and therefore deepen the transition towards a digital economy.

However, Africa won’t just transform into a digital utopia overnight and more work needs to be done. Multinationals and businesses remain reluctant to divert capital towards developing digitalisation infrastructure, particularly in those areas where the pandemic’s impact hasn’t been so vigorous. Moreover, the infrastructure gap persists in many parts of the continent which continues to slow digital innovation. Developing digital literacy and fostering transparency in building digital infrastructures will take some time but both will serve to narrow the infrastructure gap.

As it stands, it’s a hopeful outlook for the growth of digitalisation in Africa. Indeed, failure to recognise the opportunity of digitalisation could lead to countries falling behind, as financial markets in Africa continue to evolve in new and innovate ways. And one thing is clear – countries that are digitalising will be better placed to withstand any additional shock impacts as the continent’s economy recovers.


Simon Spring, Operations Director of EMEA at WhereScape, discusses some of the common misconceptions surrounding data warehouses, data lakes, and data hubs, and why a proper understanding of each is key to building effective data infrastructure.
By Bhushan Patil, Chief Growth Officer for Network Services for APJI & EMEA,
Balancing the needs of employees in both the virtual and physical workplace. By Chris Lorigan, Surface Portfolio Product Manager, Microsoft UK.
By Bengt Johannes Lundberg , CEO of Disruptive Technologies.
The success of environmental policymaking is inextricably linked to the deployment of high-frequency data and artificial intelligence (AI). Geoff McGrath, Managing Director of CKDelta, discusses the role of holistic, data-driven decision making in responding to the climate crisis and driving down carbon emissions.
By AppDynamics EMEAR CTO, James Harvey,
By Nathan Howe, VP Emerging Technologies, 5G at Zscaler.