Over the past few articles, I’ve been examining the evolving nature of IT outsourcing and how one size does not fit every requirement. Enterprises should feel confident that their chosen community of partners can deliver the expertise and service excellence required to support digital transformation.
Many organisations forget that IT outsourcing partners should add value to their business, but overall program control should be kept in-house. Businesses need smart digital partners that can:
Technologies such as the Internet of Things, data analytics, mobile, cloud and social are enabling companies to gain greater insight and create a competitive edge. However, in isolation, technologies can achieve little. To succeed at digital transformation organisations, along with their partners, can combine strategic vision with the practical ability to execute and propel innovation forward within the business.
There isn’t any time for businesses to waste pondering the options and watching the marketplace develop. New entrants are already taking advantage of lower barriers to entry, and existing players are extending their reach, using digital technologies to differentiate themselves against the competition.