NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Alex Hoff, Co-Founder and Chief Strategy Officer at Auvik, discusses the results of the company’s recent IT Trends 2024 Industry Report, which explains how the ongoing skills shortage is shaping IT...
Tal Barmeir, Co-founder & CEO Blinq.io, discusses her career in the IT industry, sharing some valuable insights when it comes to entrepreneurship and start-ups, alongside her belief that equality needs to be...
Sam Bainborough, Director, Strategic Segment Colocation & Hyperscale at Vertiv, discusses recent developments at the company, including expansion plans, liquid cooling, modular timber construction and energy...
Anthea van Scherpenzeel, Senior Sustainability Manager at Colt Data Centre Services, discusses the ways in which data centre owners/operators can make demonstrable progress on the road to Net Zero – with a...

News

Kent County Council (KCC) has partnered with Cantium Business Solutions, a public sector IT services specialist, to deliver 9,000 Microsoft Surface Devices to its hybrid-working workforce.
BlueVoyant continues to expand and invest in the UK and EMEA with cutting-edge facility.
Vertiv Liebert GXT5 Lithium-Ion UPS family expands to include 5kVA to 10kVA Global Voltage (GV) models for critical edge deployments in Europe, Middle East and Africa.
New infrastructure will cut running costs and enables more efficient use of free cooling, achieving ROI in under three years.