News

8th Annual Report analyzes data on IT and data center outages including causes, frequency, costs, and consequences.
Legrand has announced that its award-winning Keor FLEX modular Uninterruptible Power Supply (UPS) has been named “Data Centre Sustainability Innovation of the Year” at the prestigious DCS Awards 2026, held...
600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.
At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust,...

Expert Opinions

By: Brian Kreidler, Team Leader Project Engineering, ZIEHL-ABEGG Inc.
In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...