News

8th Annual Report analyzes data on IT and data center outages including causes, frequency, costs, and consequences.
Former HP, ServiceNow and Okta partnerships leader joins to build out Cycloid's partner ecosystem across system integrators, MSPs and sovereign cloud providers.
At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust,...
IT leaders survey finds that despite rising hardware costs and sustainability goals, 1/3 of mobiles, laptops and drives destroyed to protect data still function.

Expert Opinions

By Tom Kingham, VP Engineering & Utilities Europe & Japan at CyrusOne.
By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.
In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...
In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s approach to AI, the role of context in enterprise workflows, and how tools like Rovo and Teamwork Graph are evolving.