Your IT resources are increasingly moving to the Edge in the form of sensors and networking. You may already be dealing with the new challenge of this IoT revolution – what to do with all that new data? It’s too slow and expensive to send to the cloud or the datacenter and back.
Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
Phil Alsop, Editor of Digitalisation World talks to Donna Johnson, Vice President of Product and Solution Marketing at Cradlepoint. Wireless has a significant role to play as smart city initiatives start to leverage the potential of IoT. The retail industry is also undergoing fundamental change when it comes to customer interaction.
