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UK IT teams tackle alert fatigue amid growing challenges

UK IT teams face growing alert fatigue, impacting operational resilience as teams aim to mitigate...

UK CFOs show increased confidence in AI investment

A growing number of UK CFOs embrace AI's potential, with investments in digital technology...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

High-security solution for access to critical infrastructure

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Extreme Networks unveils ExtremeCloud IQ

Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service