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BMC embeds GPT across AI-driven service and operations management portfolio.
AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more...
New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates...
Riverbed Community is a new forum to discuss hot IT issues such as visibility, cybersecurity,...
TELUS and RingCentral integrate AI features into Business Connect to support business...
New product helps improve end-user experience by empowering organisations to manage the operational...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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