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Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...

Assessing AI deployment risks and security challenges

Despite security concerns, organisations are advancing with AI deployment, underscoring governance...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

Business concerns on post-pandemic AI prophecies

Large enterprises express concern that AI may not deliver the resilience and business continuity...

ServiceNow launches Now Assist

Available in the Now Platform Vancouver release, Now Assist integrates generative AI designed to...

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service