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Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

Dynatrace enables rapid response to unpredictable application demands

Digital teams leverage continuous automation and AI-assistance to deliver essential business...

Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...

Park Place Technologies introduces strengthened Professional Services Portfolio

Park Place Technologies is strengthening its Professional Services portfolio with offerings...

Growing Demand for results and ROI from IT investments and decisions

To solve for rising IT costs, IT and finance leaders collaborate to scrutinise technology spend and...

Solgari expands partnership with Cognizant to enhance customer engagement

Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service