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SolarWinds has introduced SW1, an AI-driven system designed to support more autonomous IT...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
d that legacy data platforms are the biggest obstacles to improving their data management and...
Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated...
AI is being used alongside existing DevOps practices, with reported impacts on testing processes...
Forescout and Netskope partner to provide integrated Zero Trust security solutions, focusing on...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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