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Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

Netscout engages with NTT

Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...

British IT exports braced for impact amid tariff threats

With potential tariffs looming, the resilience of British exports is tested as key industries face...

UK's journey from AI-curious to AI-native: embracing innovation with human oversight

The shift towards AI adoption in UK workplaces continues amid concerns over organisational...

Park Place Technologies launches Uptime Partner Portal and New Partner Program

Enhanced channel offerings increase visibility, streamline operations and help deliver world-class...

Driving leadership capability

New research from Towards Maturity uncovers how high performing learning organisations are...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service