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British IT exports braced for impact amid tariff threats

With potential tariffs looming, the resilience of British exports is tested as key industries face...

SolarWinds closes the market’s hybrid IT observability gap

The next generation of SolarWinds Observability delivers innovative and comprehensive full-stack...

Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

Survey identifies key database monitoring challenges

A sector analysis of the results from a major database monitoring survey has revealed how and why...

A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based...

Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service