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To solve for rising IT costs, IT and finance leaders collaborate to scrutinise technology spend and...
Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...
Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...
Nozomi Networks begins a new phase of growth following the acquisition, continuing its independent...
UK firms shift from AI experimentation to operational integration, enhancing project efficiency and...
The International AI Safety Report advocates for strengthened AI governance and highlights...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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