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New product helps improve end-user experience by empowering organisations to manage the operational...
Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...
ISM makes it easier for businesses to efficiently manage software-defined data centres.
Cequence Security introduces the AI Gateway to bridge AI agents with enterprise applications,...
Liberty Lake Cloud has introduced its new Vega Cloud Management Platform­ that is designed to help...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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