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USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

Transforming hybrid work

Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences...

ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the...

Peer Software launches enhanced partner programme

Peer Software has updated its Partner Programme with a focus on strategic alliances and resources...

Infinigate UKI partners with OpenOrigins for media authentication

Infinigate UKI announces partnership with OpenOrigins, enhancing media authentication for UK's...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service