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The 2026 App Innovation Report examines application modernisation and its impact on AI adoption and...
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New IT platform unifies the business user experience and improves operational efficiency by...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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