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Synaptek introduces its ground-breaking RoboNOC: an intelligent Network Operations Centre solution...
2019 set to be the year of adaptive workspace management.
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Remote and hybrid working is driving a permanent shift in how businesses are organising their tech....
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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