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Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...
The shift towards AI adoption in UK workplaces continues amid concerns over organisational...
Litera unveils cutting-edge updates to its Foundation Platform, integrating AI-powered tools into...
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.
Snowflake announce plans to acquire Observe, aiming to enhance their AI Data Cloud with...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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