Digitalisation World

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IT teams resolving incidents up to 63 percent faster than before COVID-19 pandemic

IT in “hyper-care” mode to meet unprecedented digital demand.

European Parliament suspends AI features over data security concerns

The European Parliament has disabled AI features on official devices due to data security concerns...

ServiceNow makes multimillion euro investment in EU services

ServiceNow’s EU-centric service delivery offering will provide customers more flexibility to meet...

Enabling enterprises to achieve Internet Resilience

Catchpoint has introduced a new set of innovative capabilities to advance its Internet Performance...

Simplifying operations and improving security

New functionality for InsightEdge and XAP In-Memory Computing platforms helps free customers to...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service