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Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...
Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Park Place Technologies has strengthened its software portfolio with the purchase of...
SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
Flare introduces Foretrace, providing employees with tools to help monitor and address personal...
BMC is working with financial institutions to support mainframe modernisation, workflow...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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