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Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

IT business-to-business market to hit a $6.7 trillion value in 2025

Global IT Business-to-Business (B2B) revenues, coming from data centers, IT services and devices,...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Automating planning, provisioning and compliance

Matter, a cloud-automation and management platform for seamless enterprise deployments, has...

Application assurance - from the data centre to the Cloud

Virtual Instruments has introduced the next generation of VirtualWisdom, the industry’s most...

New Hitachi EverFlex transforms IT Operations

Hitachi Vantara’s advanced infrastructure-as-a-service (IaaS) portfolio redefines IT economics by...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service