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IT business-to-business market to hit a $6.7 trillion value in 2025

Global IT Business-to-Business (B2B) revenues, coming from data centers, IT services and devices,...

ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for...

Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

UK businesses face major revenue losses due to network instabilities

Network disruptions cost UK businesses millions, prompting renewed focus on connectivity and...

Getronics wins major global contract with Intersnack

Seven-year ICT services contract spans 23 countries and 10,000 staff.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service