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AI adoption is increasing across organisations, despite ongoing concerns around security,...
71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit...
BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...
Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...
Hewlett Packard Enterprise has tailored its network management solution for the UK to enhance data...
SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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