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Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business...
Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...
Global IT Business-to-Business (B2B) revenues, coming from data centers, IT services and devices,...
ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.
HCL Technologies and NetBrain Technologies have launched HCL NetBot, a joint collaborative...
Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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