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DXC Technology has signed an agreement with ElectraLink, the central body responsible for operating...
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BMC embeds GPT across AI-driven service and operations management portfolio.
Identity Security Cloud Standard suite and Customer Success Portfolio packages arm customers for...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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