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New insights examine how agentic AI is being adopted in customer service and its impact on...
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Cognizant partners with Microsoft to infuse AI across enterprises, propelling innovation and...
Morpheus Data has introduced a series of enhancements which will help enterprise customers reduce...
HMRC and Fujitsu have agreed a two-year extension to the Managed Desktop Services contract,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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