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Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

ServiceNow to acquire indoor mapping disruptor Mapwize

Acquisition empowers employees to confidently navigate the workplace with native mobile mapping and...

Siemens and NVIDIA expand industrial AI partnership

Siemens and NVIDIA are bringing AI into industrial processes, from design and engineering through...

Andes delivers new performance peak

Rubrik has introduced the Andes 5.2 release of its market-leading Cloud Data Management solution...

AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its...

Enhancing digital workplaces with VOSS v25.3

VOSS expands enterprise collaboration capabilities with AI, security, and monitoring tools.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service