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NTT DATA has introduced an AI-driven SDI Services Agent designed to support enterprise...
Hyland has expanded its enterprise content management (ECM) portfolio with new updates aimed at...
SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
Virtual Instruments has introduced the latest version of VirtualWisdom, sais to be the industry’s...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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