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Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Despite security concerns, organisations are advancing with AI deployment, underscoring governance...
VictoriaMetrics, the open source, time series database monitoring solution, has revealed its role...
Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...
UK business leaders report increased concern about AI-related cybersecurity risks, alongside...
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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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