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New data highlights the challenges and opportunities in software release management, emphasising...
HCL Technologies and NetBrain Technologies have launched HCL NetBot, a joint collaborative...
Supports more than 1,000 voice, video, and business data applications with the ability to...
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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