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GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality,...

Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

TietoEVRY to boost K Group’s growth with new technologies and automation

TietoEVRY and Kesko have signed an agreement to support the implementation of Kesko’s strategy...

Park Place Technologies launches Uptime Partner Portal and New Partner Program

Enhanced channel offerings increase visibility, streamline operations and help deliver world-class...

Remote end user support and management now not so remote

Release extends discovery, inventory and configuration capabilities for local and remote PCs,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service