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AI is universally deployed but full integration remains rare. This report examines the barriers and...
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Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
A recent survey uncovers the high stress levels experienced by UK IT and cyber professionals,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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