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Revolutionising talent management: A new path for UK tech consultancies

UK tech consultancies face skills shortages while holding idle talent, costing billions. Talent...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for...

Improving service resiliency and incident automation

One of Arizona’s largest utility providers, Salt River Project, has adopted the ScienceLogic SL1...

Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved...

Kaseya acquires IT Glue

Company remains committed to building on vendor-agnostic, open-platform approach to support the...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service