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Organisations can now confidently create highly accurate automation for common IT operations and...
Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated...
The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities...
Apptio has announced the integration of Apptio Cloudability with the cloud-based observability...
The SaaS-based offering, available immediately, complements the company’s current IT Service...
HCL Technologies and NetBrain Technologies have launched HCL NetBot, a joint collaborative...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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