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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
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A study reveals vulnerabilities in UK commerce, putting £1.7 billion in annual sales at risk due...
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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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