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Park Place Technologies to open EMEA Operations Centre in Cork

70 new tech jobs to be created over next two years.

Drata launches Third-Party Risk Management

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Ian Anderson to lead Park Place Technologies' EMEA channel

Park Place Technologies has appointed Ian Anderson as Senior Director, Channel Sales, EMEA.

RBC Capital Markets modernises process and content services

RBC Capital Markets, part of the Royal Bank of Canada (RBC), has selected Alfresco’s Digital...

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service