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ServiceNow’s planned acquisition of Armis aims to expand its market position and add capabilities...
BMC embeds GPT across AI-driven service and operations management portfolio.
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Despite being published in late 2022 and coming into effect in January 2023, the second Network and...
Only 1 in 5 employees feel their organisation is very prepared for hybrid working.
F5 inaugurates its new EMEA headquarters in Addlestone, showcasing a major investment in...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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