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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Emovis UK chooses Progress

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue...

Schneider Electric promotes Karlton Gray to Director of Channels, UK & Ireland

Karlton Gray ascends to drive collaboration within Schneider Electric's partner ecosystem, focusing...

MB Bank turns to Software AG to revolutionise the banking experience

Software AG has been working with Vietnam-based Military Commercial Joint Stock Bank (MB Bank) to...

Acquisition accelerates industrial digital transformation

AVEVA, a global leader in industrial software, and OSIsoft, a global leader in real-time industrial...

Building bridges: The introduction of the Agent Ecosystem by MACH Alliance

The MACH Alliance unveils the 'Agent Ecosystem,' aiming for seamless connectivity in enterprise AI...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service