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AI is increasingly being integrated into shared services, with organisations exploring its...
The 8th Cybersecurity Forum in Brussels addressed power grid vulnerabilities as Europe adapts to...
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Despite security concerns, organisations are advancing with AI deployment, underscoring governance...
xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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