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This year's VMware State of Observability report notes an increase in organizations recognizing the...
ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.
Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...
Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...
Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...
Wireless intrusion protection, guest access, location services, IoT management, and compliance apps...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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