Wednesday, 20th February 2019
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NEWS

Robot ready reckoner

ONQU Solutions, the business transformation consultancy, has launched a free, online Process Cost Calculator (http://www.onqu.solutions/rpa-process-cost-calculator/ ). The calculator is designed to help an organisation evaluate the true cost, particularly the personnel cost, of running a repeating internal process, as a precursor to assessing the value of automating that process.

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NEWS

RPA programs head to the mainstream in financial services

Yet only 20% of organisations are confident they can measure their successful roll-out and 70% claimed it was hard to get productivity data in the first place.

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NEWS

Automation Anywhere introduces the Digital Worker

Redefining the workforce for the age of AI, robotics and automation.

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NEWS

Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.

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NEWS

Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS

RPA and retail

UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This comprehensive report outlines how RPA is actively reshaping the retail sector worldwide. Leading European retailers have contributed their thoughts on their usage of RPA across multiple functions, from finance to HR, marketing and call centres.

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Additional funding will accelerate the digital transformation of enterprises and the workforce.
Automation enables agility, increases speed, and drives top-line revenue while freeing up resources...
UK workers believe robotic process automation (RPA) will deliver better job opportunities in the fut...
UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This comprehensive r...
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