Wednesday, 19th December 2018
NEWS

Customers want humans, not robots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots.

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NEWS

Global financial services industry bullish towards disruptive technology

Two thirds of financial services executives say disruptive technologies will have a positive impact on their business .

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NEWS

Robotics is progressing to live up to the hype around it

The adoption of robots in various industries to automate processes has already led to higher efficiency, reduced complexity, human errors and enhanced safety of workers. The impact will further grow over time to transform human lives and work practices, says GlobalData, a leading data and analytics company.

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NEWS

Automation Anywhere receives $300 million investment from the SoftBank Vision Fund

Additional funding will accelerate the digital transformation of enterprises and the workforce.

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NEWS

Retailers face major risks to business without AI and automation

Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of brick and mortar retailers rely on manual intervention for core business processes such as replenishment and pricing.

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NEWS

Dimension Data launches annual ‘Tech Trends’ forecast for 2019

Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension Data in new report focusing on customer experience, cybersecurity, digital and technology futures.

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Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension D...
New Capgemini report reveals that upskilling programs help fulfil automation’s productivity potentia...
Automation enables agility, increases speed, and drives top-line revenue while freeing up resources...
By 2020, nearly 40 percent of European organisations plan to deploy artificial intelligence and bloc...
Around 26% of existing jobs in China could be automated over the next 20 years, but this is projecte...
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality...
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