Saturday, 24th August 2019
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Don’t fear the chatbot – it’s here to help

80% of sales and marketing leaders are either already using chatbots as part of their customer experience or plan to do so by 2020. While many see automated assistance as a valuable customer service tool, they also give organisations the opportunity to support employees and their use of technology platforms internally. IT leaders should consider this when they look at the potential of chatbots. By Pete Kinder, chief technical officer at Wax Digital.

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Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent automation for competitive advantage and are looking long-term at how different forms of artificial intelligence (AI) will impact their market. By Amyn Jaffer, Head of Intelligent Automation, Ultima.

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Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri and Alexa, artificial intelligence (AI) has fast become ‘another colleague’ in the workplace, as businesses increasingly turn to AI to improve productivity and increase efficiencies. By Paul Trulove, Chief Product Officer, SailPoint.

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