Thursday, 27th June 2019
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Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent automation for competitive advantage and are looking long-term at how different forms of artificial intelligence (AI) will impact their market. By Amyn Jaffer, Head of Intelligent Automation, Ultima.

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Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri and Alexa, artificial intelligence (AI) has fast become ‘another colleague’ in the workplace, as businesses increasingly turn to AI to improve productivity and increase efficiencies. By Paul Trulove, Chief Product Officer, SailPoint.

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How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on human intervention and instead turning to IT systems to carry out basic low-level tasks. According online training company Pavan, a typical rules-based process carried out by an employee can be automated by as much as 70-80%. So rather than waste time on repetitive tasks it makes sense, both commercially and from a people perspective, to automate these processes. We’re already witnessing some big br...

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Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers. By Graham Jarvis, Bu...

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