Saturday, 19th October 2019
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NEWS

Automation Anywhere launches AI-Powered RPA-as-a-Service Platform

Automation Anywhere has launched the world’s first purely web-based, cloud-native Digital Workforce platform, Automation Anywhere Enterprise A2019.

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NEWS

AI and robots key to transforming customer service

More than two thirds (69%) of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey commissioned by software provider, Enghouse Interactive.

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NEWS

Employees prepare to work in automated contact centres

Almost two thirds (65%) of contact centre employees believe that the introduction of automation and robotic technology is an opportunity to learn new skills and grow their role within the business, while 66% believe these technologies will have an overall positive impact on their role.

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NEWS

Consumers prefer interacting with voice and chat assistants over humans

Despite 76% of companies having realized quantifiable benefits from voice or chat assistants, businesses need to focus on better meeting customer needs to realize the true potential.

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NEWS

Blue Prism closes Thoughtonomy acquisition

Blue Prism has closed its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on- demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism’s connected-RPA platform and Thoughtonomy’s award winning Software-as-a-Service (SaaS) capabilities.

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NEWS

Worldwide Robotic Process Automation software market grew 63% in 2018

Robotic process automation (RPA) software revenue grew 63.1% in 2018 to $846 million, making it the fastest-growing segment of the global enterprise software market, according to Gartner, Inc. Gartner expects RPA software revenue to reach $1.3 billion in 2019.

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The adoption of robots in various industries to automate processes has already led to higher efficie...
With its cognitive user interface through Amelia, its dynamic scalability, and its ability to read a...
New report suggests organizations are missing a huge opportunity in automation by focusing on operat...
Around 26% of existing jobs in China could be automated over the next 20 years, but this is projecte...
Capgemini global study finds 3 in 4 customers would increase spend and be more willing to try new of...
Bonquiqui and Sheniqua to support staff in enhancing the service it offers to its insurance customer...
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