Monday, 10th December 2018
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Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re excited to see it come to life. But, when you actually get the ball rolling, the process is longer than anticipated. This means more time is wasted and the team can often become demotivated. There’s nothing worse than timelines taking longer than anticipated. By Joanne Taylor, Director of Digital Innovation at Software AG.

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Finding success in an automated world

The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues, or co-bots. By Alexander Rinke, co-founder and CEO, Celonis.

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How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when deploying this technology, mainly due to the way that chatbots have been designed to operate up to now. By Progress.

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AI - what's it all about?

By Matt Watts, Director of Technology and Strategy, NetApp.

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Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton, CEO,...

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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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