Tuesday, 18th December 2018
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Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers. By Graham Jarvis, Bu...

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How smart cities can underpin our drive to a sustainable world

Sustainability is a powerful force for positive change in our world; one that is driving transformation, innovation and improvement across all aspects of society. No longer limited to conserving natural resources, sustainability now encompasses a range of challenges including urban growth, transportation, carbon footprint and even work-life balance. As the world’s population is expected to increase by an estimated 33% before 2050, and with nearly 70% of those people living in urban environments,...

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Four key considerations for enterprises starting their journey into machine learning

Machine learning is having a profound impact on many organisations. It is enabling functionality ranging from personal shopping recommendations to automated customer support through to financial fraud detection and compliance. Ninety per cent of CIOs using machine learning expect it to help them drive greater top-line revenue growth. By Joe Hellerstein, Co-Founder and Chief Strategy Officer, Trifacta and Jim Gray Chair of Computer Science at UC Berkeley.

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Overwhelmed by IoT?

Understanding its Limitless Possibilities and Implementing Technology to Support Legacy Systems. By Nick Offin, Head of Sales, Marketing and Operations, Toshiba Northern Europe.

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The future of retail: personalised AI-driven customer ‘extra-periences’

The future of retail lies in customer-centric applications of smart technology, artificial intelligence (AI) and new, emerging technologies such as virtual and mixed reality, biometrics and omnichannel ecommerce experiences. By Anil Gandharve, VP and head of Retail, CPG and Manufacturing, Mindtree.

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From proof of concept to ROI: how business of all sizes can turn the promise of IoT into operational success

Research indicates IoT deployments are set to skyrocket over the next four years, growing 140% to exceed 50 billion connected devices by 2020. As the cost and complexity of deploying connected devices continues to fall, IoT projects are no longer a far-fetched dream but a deliverable reality, already transforming a huge range of industries from Field Service to Manufacturing. Martin Clothier, Technical Director at Columbus UK, explains how businesses of all sizes can quickly seize advantage of I...

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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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