Wednesday, 20th February 2019
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Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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For enterprises the path to artificial intelligence is through robotic process automation

In the age of the fourth industrial revolution, business transformation has become synonymous with robotic process automation (RPA). RPA’s ability to rapidly drive the automation of business processes without disrupting existing enterprise applications has made it essential to any organisation optimistic about its future. Now, it is the turn of artificial intelligence (AI) to prove itself as the force behind cognitive automation. By Venu Kannan, chief solutions officer, UiPath.

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Robots are giving us our jobs back

We’re on-the-go 24/7, but somehow the to-do list never seems to get smaller or easier. Everyone is juggling multiple tasks at any given time, and working hard to meet increasing pressures has become the norm way of living. But people are struggling to keep up, with 526,000 workers suffering from work-related stress, depression and anxiety in 2016/2017– totalling 12.5 million working days lost due to sick leave and a lot of very overworked staff. By Jeff Kofman, CEO and Founder at Trint.

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What will the New Year hold for the world of AI and ML?

2018 was huge for technology, but now that we’ve rung in the new year, it’s time to turn our attention to 2019 and what this coming year will bring. As we are heading towards a world of driverless cars and smart cities, artificial intelligence (AI) and machine learning (ML) is starting to impact almost every aspect of our lives. With this in mind, four IT and data experts have come together to share their thoughts on how these advances will further impact the technology landscape in 2019.

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The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri and Alexa, artificial intelligence (AI) has fast become ‘another colleague’ in the workplace, as businesses increasingly turn to AI to improve productivity and increase efficiencies. By Paul Trulove, Chief Product Officer, SailPoint.

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How can automation save the partner programme?

The challenge for vendors is keeping channel programmes simple while embracing complex new technologies as well as new regulation and compliance New research has emerged that reveals how the traditional partner programme is no longer held with the same regard by the channel partners. By Peter Olive, CEO, Vortex 6.

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