Monday, 22nd April 2019
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AI Underpinned Document Management Essential to Detecting Malicious Behaviour

The frequency with which high-profile data breaches and massive data privacy violations appear in global headlines clearly demonstrates the need to manage information with more stringent security and privacy controls. By Aaron Rangel, Director Product Management at iManage.

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Bridge the IT skills gap

Artificial intelligence (AI) hasn’t always had favourable representation in pop culture. In Stanley Kubrick’s 2001: A Space Odyssey (1968), homicidal supercomputer Hal demonstrated how AI could surpass the intelligence of a human — and for humans, the results weren’t so great. In reality, AI threatens our jobs more than our lives. Here, Graham Smith, head of marketing at Microsoft recruitment partner Curo Talent, explains why IT workers needn’t worry about the AI takeover.

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Ten ways AI is transforming sales

In the world of commerce, AI has grown to become a useful and vital tool. One area of business where AI is having the most immediate effect is sales. Traditionally a skillset that relies on human interaction and persuasion, it is being gradually transformed by technology. According to the 2018 “State of Sales Report” by Salesforce, UK sales leaders anticipate AI adoption in their industry to grow by 155% by 2020. But how exactly is AI transforming sales? James Isilay, CEO, Cognism, identifies...

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From Blockchain to Digital Twinning—Technologies That Can Revolutionise Business Models in Manufacturing

In the future, the success factors that will separate winners from losers in an increasingly competitive manufacturing landscape will extend far beyond the ability to manufacture products. By Terri Hiskey, Vice President Product Marketing, Manufacturing, Epicor Software.

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Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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