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Expert Opinions

NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when...

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NEWS
New design and installation practices for fibre cabling

Demand for cloud services is driving innovation in fibre and connectivity. As the hunger for bandwidth and services grows, the demand for fibre that can handle external and internal traffic in today’s hyperscale data centres is increasing. As new installation practices challenge designers and...

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NEWS
Make an impact in the real world with Digital Twins

Models so accurate they’re a digital twin of the product you’re creating can help you throughout the design and development process. 1D models can help you determine the best architecture for your multi-physics system, 3D models can help you design into the details, and testing can help you...

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NEWS
AI - what's it all about?

By Matt Watts, Director of Technology and Strategy, NetApp.

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NEWS
Preparing for SDN—now that it’s here

Software-defined networking (SDN) has been hyped for years, but today many signs point toward one...

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NEWS
Hyper-Convergence delivers the best of Cloud and on-premises infrastructure

Although organizations are moving more applications and services into the cloud, certain workloads...

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NEWS
Sizing up email threats for your business

No matter the size, all organisations are at risk of being the next target of a cyber-attack....

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...

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NEWS
How to streamline the deployment and management of your POP sites

In recent times, many organizations are building out their own Internet points of presence (POPs)....

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NEWS
Overcoming the identity crisis – how effective customer identity resolution is powering a more insightful customer experience

Richard Foster, UK Managing Director at LiveRamp discusses how identity resolution is changing the...

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NEWS
More speed less satisfaction – why faster is not always better in ecommerce delivery

By Matthew Robertson, Co-CEO, NetDespatch.

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NEWS
The workplace provides the perfect fit for wearables

By Rufus Grig, CTO, Maintel.

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Videos

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Micromanaging data centre infrastructure brings maximum rewards

Mike Slevin, Director of EMEA market at Fluke Corporation, explains how, as AI demand accelerates, new research from the company reveals a growing confidence crisis among data centre professionals, raising...

North-East ideally placed to deliver digital infrastructure for an AI-fuelled digital future - Part 2

Following on from our highly successful North-East data centre roadshow, which took place in Newcastle earlier this year, we keep the region’s data centre conversation going, as Mike Hoy, CTO at Pulsant, Zac...

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

News

NetApp reveals StorageGRID 12.1 to enhance AI workloads

NetApp releases StorageGRID 12.1, enabling better management of AI workloads across distributed environments.

Securonix CEO Toby Weiss focuses on AI-driven SIEM platform and security operations efficiency

Toby Weiss steps in as CEO of Securonix, aiming to enhance security operations amid evolving threats.

Perforce adds AI governance and automation tools to DevOps platform

Perforce Software has introduced updates to its DevOps tech stack, adding new tools for AI orchestration, automated testing, and compliance designed to support enterprise AI deployment and management.

UK Government invests £60 million in new AI labs to support AI development

The UK government has announced funding for new AI labs focused on reliability and efficiency, with collaboration planned between researchers and businesses.

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