The company is bringing new levels of flexibility to lift maintenance, with the introduction of a fully- customisable portfolio of services and advanced tools, designed to meet the individual needs of different customers, such as building owners and facility managers. KONE’s customers will be able to request and customise services to match the specific requirements of their business, their tenants, or their building type, instead of predesigned service packages.
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“With new technologies and connectivity, we are able to even better meet our customers’ changing needs and expectations on speed, transparency and predictability. Our customised approach for maintenance services is designed together with customers, for our customers, to help them to better succeed in their business and add value in totally new ways,” says Henrik Ehrnrooth, President and CEO, KONE.
As part of KONE Care™, KONE has also launched 24/7 Connected Services, which uses the IBM Watson IoT platform and other advanced technologies to bring intelligent services to lifts and escalators. It means a completely new experience for KONE’s customers, with less equipment downtime, fewer faults and detailed information on maintenance work. For people using lifts and escalators, it means less waiting time and more personalised experiences. The system enables vast amounts of data from lift sensors to be monitored, analysed and displayed in real-time, improving equipment performance, reliability and safety.
Ehrnrooth continues: “This is just the beginning. With this platform we will be able to bring new services and innovations faster to the market for our customers and consumers. Not only are we able to customise services based on our customers’ individual needs – with better predictability, planning and peace of mind – but we will also bring artificial intelligence for our services, which will help predict and suggest resolutions to potential problems.”
“We are well on our way towards creating a truly intelligent lift and escalator service platform, which will use Watson’s cognitive capabilities and take elevator and escalator services to a new level.”
